Jan 17, 2025
The interview highlights the transformative impact of PartnerScore on Xerox’s global channel partnerships, which are critical to the company’s success. Jacques-Edouard Gueden, the Global Channel and Partner Officer at Xerox, shares how the PartnerScore platform has become a key enabler of growth, collaboration, and agility within Xerox’s partner ecosystem. With partners contributing approximately one-third of Xerox’s total business and representing the company in markets worldwide, optimizing these relationships is essential.
Gueden explains that PartnerScore provides real-time feedback and actionable insights, empowering Xerox to better understand partner challenges and opportunities. This capability enables the company to stay ahead of market changes, respond swiftly to issues, and prioritize initiatives that drive meaningful results for both Xerox and its partners. By leveraging PartnerScore, Xerox has enhanced its ability to support partners in expanding into new markets, attracting skilled talent, building strong ecosystems, and embedding sustainability into their operations.
The interview underscores Xerox’s reinvention strategy, which focuses on strengthening its core business, driving operational efficiencies, and expanding into digital and IT services. Gueden emphasizes that PartnerScore plays a pivotal role in driving these efforts by fostering transparency and collaboration with partners, ensuring every interaction is fast, easy, and value-driven.
Gueden also highlights how PartnerScore aligns with Xerox’s shift from “meeting clients where we can” to “meeting clients where they want.” By using PartnerScore to create a more agile and responsive partner ecosystem, Xerox demonstrates its commitment to transforming its business and delivering value in a rapidly evolving market.
See the full interview here: